Privacy Policy

Last updated: April 30, 2026

Procure Solutions LLC ("Company," "we," "us," or "our") operates BrainPlug ("Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Service.

1. Information We Collect

Account Information: When you create an account, we collect your email address and name. Payment information is collected and processed by our payment processor, which acts as the Merchant of Record for all orders. Payment details are not stored on our servers.

Usage Data: We collect information about how you interact with the Service, including activity metadata (timestamps, feature used, workspace actions consumption), feature usage, and login activity. We use this to operate and improve the Service.

Content You Provide: When you use the Service, you may upload documents, create forms and invoices, manage cases, write workspace notes, and interact with workflow modules. This content is stored in your private workspace to provide the Service to you.

Technical Data: We automatically collect certain technical information, including your IP address, browser type, device information, and referring URLs. This is used for security, analytics, and service improvement.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process your subscription and manage your account
• Store your documents, records, and workspace data in your private workspace
• Send you important service-related communications (billing, security, updates)
• Monitor for abuse and enforce our Terms of Service
• Comply with legal obligations

3. What We Do NOT Do

• We do not sell your personal information to third parties
• We do not use your documents or workspace data to train any external systems
• We do not share your content with other users
• We do not independently contact your clients or end users for marketing purposes

Note on Workflow Modules: If you deploy workflow modules through the Service (e.g., inbound scheduling, client support, or inquiry forms), those modules respond to inbound interactions initiated by visitors on your website or within your BrainPlug workspace. Modules are not used for outbound marketing, cold outreach, or any form of mass messaging. You are responsible for ensuring that your use of modules complies with applicable messaging and privacy laws. BrainPlug provides the software tools; you control how the modules respond and what they communicate.

4. Third-Party Services

The Service relies on the following third-party providers to function:

• Payment Processor: Our payment processor is the Merchant of Record and handles all billing, subscription management, sales tax, and payment processing. Payment information is collected and processed under our payment processor's privacy policy.
• Cloud Hosting: Our cloud hosting provider stores application data on secure, managed infrastructure.

We encourage you to review the privacy policies of these third-party providers.

5. Data Storage and Security

Your data is stored on secure, cloud-hosted infrastructure. We implement reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), access controls, and secure credential storage.

However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your account information and workspace data for as long as your account is active. If you cancel your subscription, your data will be retained for 30 days after the end of your billing period, after which it may be deleted.

You may request deletion of your data at any time by contacting us at support@brainplugai.com.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Data Portability: Request your data in a portable format
• Objection: Object to certain processing of your data

To exercise any of these rights, contact us at support@brainplugai.com. We will respond within 30 days.

8. Cookies

The Service uses essential cookies to maintain your login session and provide core functionality. We do not use tracking cookies or third-party advertising cookies.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it.

10. International Users

The Service is hosted in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date on this page. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact

If you have questions about this Privacy Policy, contact us at: support@brainplugai.com

Procure Solutions LLC
Email: support@brainplugai.com